Terms of Service

The agreement that governs your use of rugged.sh.

Last updated: 2026-07-05

This document may be updated from time to time; material changes are announced in the console.

Who this is for

rugged.sh, operated by Rugged Technology Services, is software for Managed Service Providers (MSPs). Our direct customer is the MSP organization; your team members sign in and operate the platform under your account.
You confirm you are authorized to bind your organization to these terms and to connect the Microsoft tenants you manage.

We grant you a non-exclusive, non-transferable right to use rugged.sh to deploy, govern, and optimize Microsoft cloud across your own end-customers, within your plan and seat entitlement.
You may not reverse engineer, redistribute, or resell the software itself, or circumvent the license, entitlement, or tenant-isolation controls.

You are responsible for your own Azure and Microsoft consumption costs, for lawful use of the platform, and for the access your end-customers grant you into their tenants.
You administer your team's accounts and roles. Keep credentials secure; you are responsible for actions taken under your team's sessions and API keys.
You will obtain the consent you need from each end-customer before onboarding their tenant and performing changes on their behalf.

Use rugged.sh only for lawful purposes and only against Microsoft tenants you are authorized to manage. Do not use it to access tenants without consent, to probe or attack systems you do not control, or to violate Microsoft's terms.
Do not attempt to breach tenant isolation, exceed your entitlement, disrupt the service for other customers, or upload malware or unlawful content.
Automated actions you trigger (deployments, remediations, PowerShell, offboarding) execute real changes in real tenants — you are responsible for scoping and reviewing them.

rugged.sh is billed on one of two rails: through the Azure Marketplace (where Microsoft invoices you and we emit metered usage), or through a self-serve plan with a free trial.
Self-serve plans begin with a 14-day free trial, no card required. When the trial ends, add a payment method to continue using high-value actions; your data and configuration remain intact.
Fees, where applicable, are described at the point of purchase. Marketplace pricing and terms are governed by Microsoft's Marketplace agreement in addition to these terms.

We work to keep the service available and may update, improve, or change features over time. We will give reasonable notice of material changes that adversely affect you.
We may suspend access for non-payment, suspected abuse, or to protect the platform and other customers, and will restore it once the cause is resolved.

These terms apply for as long as you have an account. You may stop using the service and close your account at any time; where you are on a paid plan, cancellation takes effect at the end of the current billing period.
On termination we disconnect the Microsoft tenants managed through your account and, after a short recovery window, delete or return your data as described in the Privacy Policy and Data Processing Addendum, subject to legally required retention.
Disconnecting rugged.sh does not by itself undo changes already applied in your customers' tenants; you remain responsible for any cleanup you require there.

To the extent permitted by law, the service is provided "as is" without warranties of any kind.
The final, binding agreement (the signed master services agreement or order form) sets the definitive warranty disclaimer, indemnity, limitation of liability, governing law, and dispute-resolution terms, and controls if it conflicts with this summary. Contact [email protected] for that agreement.